Policy
Last updated: July 24th, 2023

Verification

 

• Trusted Seller Verification Process

• Seller Reputation and Rating System

• Implementing a Rating and Review System

• Handling Duplicate Posts and Sales Listings

• Authorization of Counterfeit items

• Quality Verification and Assurance

• Addressing Fake Accounts by Verification of PayPal 

• Transparency by providing seller information, transaction history, and reviews

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Customer Protection

• Emphasizing Personal Information Security

• Providing Detailed and Accurate Product Information

• Swift and Safe Shipping with USPS

• Secure Payment System:

• Account Suspension if 

  • Negative Elements in Community Activities

  • Spam-like Advertisements

  • Registration of Prohibited Items for Trading

  • Promotion of Other Apps or External Trading

  • Irresponsible Transactions

  • Fraud

• Appeals regarding account suspension via CS email

• Review Filtering to remove hate comments

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User Experience & Engagement

• Active Customer Engagement Events: Pop-up workshop 

• Notifications about Updates and New Features

• Supply Issues

  • Upcylink will supply by buying or providing more options with warehouses for deadstock.(B2B2B)

• Provide Gamification for users’ better experience 

  • Mini-game events, Reward credits,

  • Earn Achievement Badges when you do certain missions,

  • Give title(Super-linker, linker)

• Swift Customer Support and Dispute Resolution

  • AI CS chat, Live chat, CS email

• Utilizing Data Analysis for better UX, features, and suggestions

• Monthly Updates and Improvements for the first year

• Offer free resources for Sewing related, pattern, and upcycling information

• Ensuring Product Quality Standards for Each Category 

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Dispute

• Dispute (Counterfeit Goods)

  • Provide physical or virtual authenticity checks

  • Return processing for unauthenticated item

• Dispute (Different Product)

  • Provide a dispute center and ask for evidence.

  • Return process for different products

• Dispute (Quantity Mismatch)

  • Making sellers provide detailed information.

  • Dispute and compromise for return/discount between users

• Dispute (Non-Delivery)

  • Give seller enough delivery date

  • For non-delivery, proceed with a full refund

  • Seller’s account suspension

• Dispute (Buyer Shipping Fraud)

  • To prevent buyer shipping fraud, we will suspend the buyer's account and provide a refund accordingly.